We hope that you are happy with your Cochine order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund or exchange within 14 working days from delivery. Returned goods must be unopened, unused and in a re-saleable condition; for example, the item must have all its packaging, wrapping and tamper seals intact.
A returns form can be downloaded using this link: Download a returns form. Please send the goods back to us with completed returns form within 14 days of receipt in their original packaging to one of the Cochine addresses below:
UK/Europe: Cochine Ltd., c/o CDL Logistics, Units 21-22 The IO Centre, Armstrong Road, The Royal Arsenal, London SE18 6RS.
US: Cochine Ltd, c/o Sandi Burrows & Co., Inc., 50 South Buckhout Street, Irvington, NY 10533. USA
Asia/ROW: Cochine Ltd, 1008 Yu Yuet Lai Building, 43-55 Wyndham Street, Central, Hong Kong
Once your item is received by us and it meets the criteria above, we will apply a refund to the original method of payment for the value of the goods excluding delivery within 14 working days.
The goods are your responsibility until they reach us, therefore for your own protection we recommend you get proof of postage as we can only refund on receipt of the unwanted goods. If you return your entire order, we will refund the original delivery cost. If a returned product is faulty, we will refund the original delivery cost and the postage paid by you to send it back to us. Refunds will only be made to the credit or debit card on which the purchase was made.
Please ensure to send any returned items back via Recorded Delivery to avoid items getting lost.